How do I place an order?

For your convenience 24/7/365, please order online or use the order form in the catalog to e-mail, fax or mail your order into us anytime 24 hours a day/seven days a week. Or call us during our hours at (217)-359-1920. Please include your zip code, name, shipping/billing addresses, telephone number, and then your order using our item numbers and a complete description with all the sizes, colors and specifications necessary to ship you exactly what you want. If you aren’t sure, please ask; we will gladly answer your questions on any archery related subject. We normally ship orders within 24 hours, orders including MTO arrows within 2-3 days; shipping transit time is 1-8 days depending on distance and shipping method. In the rare event of an out of stock item, indicate your preference to: a) place the item on backorder, b) hold the order until complete or c) cancel backordered item(s); If not specified, we will backorder the item, and then contact you when it’s in for further instructions. Backordered items will ship at no additional charge.

How are backordered items handled?

Your order will show the total price of your order including any backordered items. However, your credit card or account will not be charged for the backordered items until the items are shipped to you from our location. For this reason, your credit card statement may not reflect the total that you see on your account. The balance will be charged upon shipping. 

What payment forms does Hunters Haven accept? 

All orders must be prepaid. We accept Paypal, Visa, Master Card, and Discover credit cards. Phone orders may also be prepaid with a cashier’s check, money order, or UPS COD/Money Order may be requested. Personal checks will not be accepted. Visa, Master Card, and Discover credit cards are preferred as they are convenient and fast. We only bill your credit card when your order has been shipped unless it is a special order of a non-stocked item or drop shipment. In those cases, we may bill your credit card upon placing the order with our vendor. Please include your credit card number, expiration date, the 3 digit security code from the back of the card and name of card holder. 

How do I return an item?

Your satisfaction with every purchase is very important to us. If there has been an error on our part in fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation for you. If you are not satisfied with an item you purchased from us, all merchandise (unless otherwise indicated) may be returned for exchange or refund (excluding shipping charges) within 15 days from date of shipment. Please fill out the Reply Card and Return/Exchange Form included with your shipment or call us for a return authorization number at (217)-359-1920. The returned item must be in unused and new condition including the sealed/saleable original manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools etc.) with manufacturer’s documentations (manuals, warranty cards, registration information etc) in. Please attach the pre-addressed shipping label from the Return/Exchange Form or mark the outside of the carton with the RA# from your customer service call.

Special or personalized orders, close-outs, specials, software, books, CD’s, DVD’s, cut arrows/shafts, etc. may not be returned under any circumstance other than to exchange due to defective product.

Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of LAS as to the item’s condition and ability to be returned. Returns received after 30 days will carry a 20% restocking fee. Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear. We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason.

Return shipping will only be refunded in the event of an error made by LAS. All COD’s sent to LAS will be refused and returned to sender.  

How do I submit a warranty claim or report a defective product? 

Defective merchandise is warranted and insured under the manufacturer’s warranty and insurance policy coverage. Please contact the manufacturer directly or call us for assistance in the event of a manufacturer’s defective product. All returns must have prior authorization and RA # on the outside of the box to be accepted. Please include a brief description of the defect along with your name, address and a copy of the original sales slip with any return. We will process the warranty under the guidelines of the manufacturer as quickly as possible. All merchandise is warranted by the manufacturer; not Hunters Haven. Most manufacturers require return of a defective item for evaluation for repair or replacement according to their policies and will not authorize us to immediately replace defective items. We will offer every assistance available to us; however we cannot offer a refund for defective merchandise unless authorized from the manufacturer.

What should I do with a damaged shipment? 

For UPS, Fed-Ex and most USPS shipments, we provide tracking information for you to insure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed. We recommend that critical orders be sent UPS or Fed-Ex whenever possible.

If your order is missing anything or is damaged, please carefully check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS, USPS or FED-EX service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at (217)-359-1920. Please Do Not return the package to us until you have contacted UPS, USPS or FED-EX and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com, USPS at usps.com or FED-EX at fedex.com.

How are prices set on this website?

All Prices (including shipping rates) are quoted in US Dollars and are subject to change without notice because of international currency fluctuation, increases from manufacturers (especially between November and May), inflation, typographical errors, and factors beyond our control. We make our best effort to inform you of these changes. For very large orders, please contact us for a special price quotation. Any and all pricing errors are subject to our correction without notice.

How are International Orders Processed?

No International Sales are accepted.